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Satisfaction Guarantee Returns

 

We want to know where and how our products fail to meet your expectations.   It is expected that you follow the care instructions of our products and that you are reasonable in understanding the natural deterioration away from the original condition of a product.  Each return and the decision to grant a store credit or a refund will be made on a case by case basis.  If you would like to return an item under the Satisfaction Guarantee Policy,  you must fill out this form

 

Return Form (Adobe PDF format)

 

You can email this document directly and we will keep it on file for when your product gets returned to us.

 

1) Once you have completed the form, click the “email” button and electronically send the file to us.

Note: If you have problems emailing directly from the "email" button, you can choose to save the file to your desktop, and attach it to an email addressed to cs@acutaboveuniforms.com

 

2) When you return your products, just include your name and order number.

 

 

 OR, if you prefer, simply,

 

-Include your order number and first and last name

-Provide detailed information on the reason for your return 

-Send your item(s), pre-paid shipping to:

 

A Cut Above Uniforms

1527 18th St

Santa Monica, CA 90404

 

Standard Returns

You may return for exchange or refund, within 60 days of delivery, any shirt or other item that is returned in NEW, CLEAN, UNLAUNDERED condition (no dirt, stains, ink marks, pet hair, abnormal odors etc.).  Exchanges will be processed and shipped at no additional cost to the customer.  It is the customer's responsibility to determine if the design, appearance and fit of a product is acceptable BEFORE laundering or use, and you have 60 days to make that decision.  Item should be placed in it's original plastic bag before return shipping. 

 

Please fill out the Return Form (Adobe PDF format)

 

or, if you prefer, simply write us a note including your name and order number and how you would like to proceed with an exchange or a return.

 

  • Shipping charges are not refundable.
  • Customers are responsible for return postage.
  • Exchanges are processed and shipped at no additional cost

-Send your item(s), pre-paid shipping to:

A Cut Above Uniforms

1527 18th St

Santa Monica, CA 90404

Copyright 2008 by A Cut Above Uniforms LLC
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